FAQ2021-05-05T21:37:34+01:00

FREQUENTLY ASKED QUESTIONS

Contact us if you have specific questions not answered here.
Who is Tento Applied Sciences?2021-05-06T16:51:39+01:00

Tento Applied Sciences is a digital health and diagnostics technology provider that offers secure, decentralised healthcare solutions to governments, businesses, and individuals. We created the product in May 2020 in response to the COVID-19 pandemic. However, we soon realised that the solutions being developed could not only help healthcare professionals but could provide every person around the world with the ability to manage and control their own healthcare records and other important documents. We decided to rebrand to reflect our future capabilities more consistently.

The Tento Applied Sciences suite consist of three main applications :

Tento Link

Tento Wallet

Tento Authenticator

Why did you create Tento Applied Sciences?2021-03-17T19:22:43+00:00

Digital transformation has been on the agenda of the healthcare sector for many years. Despite huge progress across the industry, fully rethinking health technology for the digital age has remained an elusive long-term goal. That is, until the COVID-19 pandemic struck, debilitating our global economy and requiring rapid, industry-wide evolution.

Our founding team, who come from distinguished medical and technology backgrounds, have experienced first hand the impact of this disease. This experience prompted the creation of Tento Applied Sciences, and we genuinely feel that we can make a difference and bring about positive change.

We are on a mission to digitise healthcare to ensure that the world can move forward and regain a feeling of confidence and safety. We aspire to be a world class health technology solution provider that people want to engage with because they know that we deliver effective solutions that are trusted, secure and available to all.

What is Tento Link?2021-05-06T16:54:27+01:00

Tento Link is a web-based application that is able to integrate with any diagnostic test and register a patient’s history and results. All health data is anonymised and no personal information is registered in the system, respecting both the users right to privacy as well as the most recent GDPR regulations. Tento Link has the ability to integrate with existing medical Laboratory Information Systems (LIS) and has been built to accommodate the need of governments and organisations wanting to mobilise mass scale connected diagnostic testing.

Tento Link can provide bespoke solutions to any business that is looking to digitise its testing facility. It was created to work with medical establishments carrying out COVID-19 testing. Such facilities must be able to share medical results with people in a quick and reliable way. Tento Applied Sciences solutions are not limited to COVID-19 and will be able to be utilised for a wide range of use cases in the future.

The Tento Authenticator verifies the health credentials presented by the user from their Tento Wallet. For example, this could be a medical test certificate from Tento Applied Sciences or another certified health entity. The authenticator will confirm that the test result is as it should be and belongs to the user presenting it. The Tento Wallet generates a unique roaming QR code which allows the Tento Authenticator to scan the code from over two metres away. It verifies the test certificate that has been generated through the Tento Wallet app.

What is Tento Wallet?2021-03-17T19:23:46+00:00

Tento Wallet is a secure and private application where a person can store their health information and medical test results. Think of it as a modern version of a vaccination booklet where the wallet holder has full control over the information that they want to include. All information in the wallet is cryptographically hashed, meaning that the data is ultra-secure. Test certificates can be shared from the wallet and authenticated from over two metres away when a safe distance is required.

Who provides the test results that go into your Tento Wallet?2021-05-06T16:56:33+01:00

Tento Applied Sciences offers a digital diagnostics solution called Tento Link, which provides bespoke solutions to any business looking to digitise its testing facility and, in turn, send test results to a Tento Wallet user.

Any third-party medical certificate that has been authorised by a health entity such as your doctor can also be uploaded to the Tento Wallet. The digital wallet can also hold other important documents that individuals need to keep secure and at hand.

Does Tento Wallet hold personal information? Where and how is personal data stored?2021-04-02T10:33:56+01:00

The only data that Tento Wallet holds is the information that you have agreed to place in it. There is no usable data stored and you have complete control over your data. We do not store your personal documents on our servers – all of your documents reside on your smartphone. You are free to choose how you would like to back it up. We have designed our solutions with civil liberties and data privacy at its very core.

Where are you based?2021-03-26T14:49:20+00:00

Tento Applied Sciences is a global team with representatives in the UK, Ireland, Hong Kong, Malaysia, Australia, USA, the Caribbean, Latin America, Africa, and Europe.

When will your products be available?2021-04-02T11:56:24+01:00

Tento Link is already available. Drop us a line via our contact form and we can give you a full demo of the system. The Tento Wallet is free to download from the Apple App Store and Google Play Store. The Tento Link Authenticator App is also available for businesses to use on both the Apple App Store and Google Play Store.

Are you a medical establishment?2021-04-02T12:01:46+01:00

We are a technology provider. We provide secure solutions to diagnostic laboratories and clinics, secure digital health wallets to consumers and authenticator tools to businesses. We connect these parts together so that a complete health tech solution can be delivered from testing to storing and validating data.

Information in the wallet can only be accessed with your permission, making you the sole custodian of your data.

The choice is always yours.

Can I purchase my own test kits and have the results pushed to your health wallet?2021-03-17T19:34:47+00:00

Yes. The Tento Wallet can store any health information as long as it is being sent by an authorised health entity.

How can I integrate your application into my existing solution?2021-03-26T15:22:58+00:00

Tento Applied Sciences is a universal solution that can be used for personal as well as business purposes. Individuals can download the Tento Wallet free of charge to store and manage personal and family records. For businesses, we license our software. Our prices are provided on a custom basis depending on the businesses requirements. Get in touch with us to find out more via our contact form.

We offer different types of business models. As an application, it might work as a pass with subscriptions, add-ons, a white-label solution and API integration. We’re happy to discuss the available options best suited to your business and find a solution that works for you.

Do you follow GDPR and other world privacy guidelines?2021-05-06T17:00:49+01:00

Yes. As a decentralised solution, having all user data stored in the device instead of a central server, Tento Applied Sciences is fully compliant with GDPR and HIPAA regulations. The security and privacy of your personal information is our main concern, and we give you full control over your data.

Is my information safe?2021-04-02T12:06:30+01:00

The architecture of the Tento Applied Sciences suite of applications is specifically designed to respect the right to privacy of all individuals while delivering a frictionless solution to protect the public from exposure to COVID-19.

To achieve this, we have anonymised all user information – such as test results and risk level. All user data is securely stored on the user’s device in their Tento Wallet, cryptographically encrypted.

Do you support batch testing?2021-03-26T15:34:00+00:00

Yes, we support batch testing where clients can send tests to external laboratories to be resulted.

How much does it cost?2021-04-01T11:59:52+01:00

Tento Wallet is a free app, downloadable from your favourite App store. Tento Link is a SaaS model available for corporates and healthcare services.

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